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We will ship out a replacement scanner and e-mail a printable return label for you to send the old scanner back for free.Please fill out the following info, and I’ll forward this to the shipping department.I do think they should update their software to automatically detect if the NR-030108 is connected and provide a message about replacing your scanner before simply proceeding with the upgrade.I was somewhat annoyed to install the upgrade and then become stuck with an unusable scanner until the replacement arrives.In the image below the new scanner is on top and my original unit is on the bottom. On the new model they’ve eliminated the separate serial number label and integrated it as a barcode.The new scanner also says “Designed in Philadelphia. After connecting the new scanner the new hardware wizard launched and automatically installed the driver.Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.Visit Stack Exchange Shortly after you start Microsoft Outlook for Mac 2011 on Mac OS X El Capitan (version 10.11), Outlook hangs when it tries to sync with the server.

Neat may have decided it’s easier to simply swap out hardware for the few customers who upgrade then end up complaining about this issue though.

One of the posts indicated that someone had contacted customer support and they agreed to replace the scanner with a new model.

Based on this information I decided to open a ticket with Neat and see if I received the same response.

Once the driver installation was complete I launched the Neat software and it detected my scanner.

It seems odd that Neat isn’t able to issue a software fix to resolve this issue.

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